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    Shipping & Returns

    Shipping Policy

    At Daisy Paws Co, we understand the importance of reliable and efficient shipping for your pet's supplies. We take pride in offering transparent shipping methods, reasonable packaging, and fair costs to ensure that your orders arrive promptly and in excellent condition. We believe in building trust and loyalty with our customers through clear and honest communication.

    Delivery

    We send orders from Basildon, UK.

    • UK postage is £4.80.

    • Orders of £40 or more get free UK postage.

    • Most orders arrive within 7 working days of ordering.

    • Handmade items take up to 6 weeks to ship because they are handmade.

    • Personalised items take 2 to 3 weeks because we make them to order.

    • Every order gets tracking. We email you the tracking details when your order is on its way.

    • We post worldwide for £10.

    • Last order date for delivery before Christmas: Wednesday 16 December.

    We are a small business, so during busy times like Black Friday and Christmas, thank you for your patience.

    Return & Exchange Policy

    Our return and exchange policy at Daisy Paws Co is designed to provide you with peace of mind when making a purchase

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    RETURN’S & EXCHANGE POLICY 

    We require 24/48 notice for any return to be made, We request that any product you are not satisfied with to be shipped back to us within 48 hours of delivery we will pay for the return postage back to us then we will replace or refund that part of the order we do require photos of any damaged or the product that is not satisfactory with an E-mail or message of what is not satisfactory such as if the item arrived damaged/broken or anything if not corrected with your order such as if you order arrive’s defected or you find anything that needs fixing/addressed in your order, we provide exchanges of items sent back to us at our own cost for postage 

    contact us 

    Admin@daisypawsco.com

    07415 798848. Please leave a voicemail and I will get back to you as soon as I can. Please also leave the best number to contact you on and a brief summary of what your call is regarding.

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